Effective Date: 1/1/2025
This policy outlines the rules and procedures regarding cancellations and refunds for bookings made on Madam: The Talent Connection, a platform connecting clients with talents. By using the platform, you agree to adhere to the terms below:
1.1. All payments on the platform are processed through a local payment gateway, which accepts credit/debit cards and e-wallet payments.
1.2. Talents must complete the Know Your Customer (KYC) process before they are eligible to receive payments.
1.3. Payments to talents will be disbursed within 48-72 hours after the successful completion of a booking.
2.1. Once a talent accepts a booking, the client cannot cancel the booking.
2.2. If the talent fails to show up for the booking ("no-show"), the client is entitled to a full refund.
2.3. Refunds will be processed back to the client’s original payment method within 5-10 business days.
3.1. Talents may cancel a booking only if there is at least a 6-hour lead time before the booking’s scheduled start date and time.
3.2. If a talent cancels a booking:
3.3. Repeated cancellations by a talent may result in penalties or suspension from the platform.
4.1. Refunds will be initiated automatically in the following scenarios:
4.2. Refunds will be issued to the client’s original payment method within 5-10 business days of the cancellation or determination of a no-show.
4.3. Refund status can be tracked in the client’s account dashboard.
5.1. If a client or talent has a dispute related to a booking, they must contact Madam administration support (available directly inside the app) within 24 hours of the scheduled booking time completion.
5.2. Disputes will be reviewed on a case-by-case basis. Clients and talents are required to provide supporting evidence (e.g., screenshots, communication logs, etc.) if requested.
5.3. The platform reserves the right to make a final decision on any dispute, based on the following conditions:
6.1. If a talent does not show up for a booking:
6.2. Repeated no-shows may result in suspension or permanent removal of the talent from the platform.
7.1. Talents will receive payment for completed bookings within 48-72 hours after the client confirms that the job was successfully completed.
7.2. If the client does not dispute job completion within 24 hours of the booking end time, the system will automatically mark the booking as completed, and the payment process will begin.
8.1. Madam reserves the right to update or modify this policy at any time without prior notice. Any changes will be communicated through the platform.
8.2. Madam is not liable for any losses incurred due to cancellations, no-shows, or disputes, beyond the refund of the booking amount as stipulated in this policy.